Return Policy
Customer satisfaction is very important to us so we want you to be completely happy with your Lovost order. If for any reason you are not satisfied, we will gladly accept your timely return or exchange. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
- Standard Dresses
Full refund for all standard dresses.
- Customized Dresses
Final sale, not returnable. For your reference, a dress is considered customized when additional changes are made to alter the original design and custom size.
General Return & Exchange Process
1. Consult our customer service Indicating the order number, item(s) you want to return and the reason.
2. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
3. Refund you within 1-3 business days or prepare new items asap after we receive your returns.
Please note:
- Any item to be returned or exchanged must be in new, unused and resalable condition.
- Shipping fee is not refundable. Customers are responsible to pay postage for returns and exchanges
Wrong Items, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. Or we can send new ones for you.
Size Problem:
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the item is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.